Must have experience handling and reconciling payments, cash, check & credit card.Įffectively present information and respond to customers needs and questions.Ībility to handle high stress situations and de-escalate by listening. Work cross-functionally across departments to ensure a seamless customer experience.Īssist with other work or projects as necessary.Ībility to work in a fast-paced environment, shifting priorities as needed. Remain knowledgeable of BalsamWest products, system and offerings. Pick up mail daily.Įducate the customer on products offered, product enhancements, new products, use of features and renewing service contracts.Įscalate issues/service tickets to other departments for assistance or resolution. Assist with trouble calls, resolution of product or service problem by clarifying the customer’s request explaining the best solution, following up to ensure resolution.Īccurately completing daily deposits of funds.

Send resume to: Responsibilities & Duties :Īccept customer payments via drive-thru window, applying payment to customer account.Īssist customers with troubleshooting, bill payments, either in person or via phone calls.